Encrypted Support Channels
Communication with Darkmatter Market administration is conducted exclusively through encrypted channels. For operational security, all sensitive inquiries regarding orders, escrow, or vendor bonds must be signed with your PGP key. Unsigned messages containing sensitive data will be discarded immediately.
General Support
OPERATIONALPrimary channel for account recovery, 2FA resets, and general market navigation inquiries. Subject Format: [USERID] - Brief Issue Description
Avg Response: ~24 Hours
Vendor Operations
OPERATIONALExclusive channel for verified merchants. Bond payments, FE applications, and complex dispute resolution. Requirement: Signed with Vendor PGP Key
Avg Response: ~12 Hours
Security / Urgent
PRIORITYFor reporting critical vulnerabilities, exploits, or severe security threats. Bug bounty program active. Status: Monitored 24/7
Avg Response: ~4 Hours
Official PGP Public Key
ID: 0x4D6174746572All sensitive communications MUST be encrypted using the key below. Unencrypted messages containing sensitive information (addresses, transaction IDs) will be automatically discarded. Always verify the fingerprint below before importing.
Fingerprint: 89AB CDEF 0123 4567 89AB CDEF 0123 4567 89AB CDEF
› Support Guidelines
- 01 Subject Line: Must include User ID and Reference Number.
- 02 OpSec: Do not include plain text transaction IDs.
- 03 Patience: Duplicate tickets reset your queue position.
- 04 Language: Support is provided in English only.
› System Status
Before submitting a ticket, ensure you have reviewed the tutorials regarding PGP encryption.